Responsible Gaming

Gambling Should Be Entertainment

At Surge Casino, we believe gambling should only ever be viewed as entertainment, similar to going to the movies or enjoying a meal out. It should never be considered as a way to earn money, pay bills, or solve financial problems. If you find yourself relying on gambling for income or to recover losses, please seek help immediately.

Age Verification

In Australia, you must be at least 18 years of age to gamble legally. Surge Casino is strictly for players aged 18 and over. We are committed to preventing underage gambling and take age verification seriously.

If you are under 18, please do not use our services. Parents and guardians should monitor and restrict access to gambling websites on shared devices.

Warning Signs of Problem Gambling

Recognising the warning signs early can help prevent serious harm. Check if any of the following apply to you:

• Spending more time or money on gambling than you intended
• Chasing losses by gambling more to try to recover money you've lost
• Hiding your gambling activities from family, friends, or partners
• Gambling to escape problems, stress, or negative emotions
• Experiencing anxiety, irritability, or mood swings when unable to gamble
• Neglecting work, study, hobbies, or relationships due to gambling
• Borrowing money or going into debt to fund gambling
• Lying about the amount of money or time spent gambling
• Feeling a need to gamble with increasing amounts to achieve the same excitement
• Failed attempts to cut back or stop gambling

If you recognise any of these signs, please reach out for support.

Self-Help Tools & Controls

Surge Casino provides the following tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you are willing to lose during a session or over a period of time.
• Reality Checks: Receive regular reminders during play about the time and money you've spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to gambling for a set period.
• Session Time Limits: Set automatic logout after a specified period of play.

To access these tools, contact our customer support team or visit your account settings. We encourage you to use these features proactively.

Support & Help Services

If you or someone you know is struggling with problem gambling, professional help is available and free of charge. Please reach out to one of these trusted organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling, self-help resources, and support services for people in Australia affected by gambling.
• Lifeline Australia
  Phone: 13 11 14 (24/7)
  Crisis support and counselling for Australians.

International Support

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Gambling support and information.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Resources and referral services for problem gambling.
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Evidence-based information and resources.

If You Need Help, Please Reach Out

Problem gambling is a serious issue, but recovery is possible with the right support. You are not alone, and help is available.

Whether you're concerned about your own gambling or that of someone you care about, organisations like Gambling Help Online are here to assist you confidentially and without judgment.

Contact Gambling Help Online today: www.gamblinghelponline.org.au

Remember: Gambling should be fun. If it's no longer fun, it's time to get help.